Return Policy

Our goal is to ensure 100% satisfaction with your purchase. If for any reason you are not fully satisfied with your purchase, simply return it within 7 days of the order confirmation date for a full product refund. Credit will not be permitted if unsatisfactory items are discarded or partially consumed. Please keep all packaging undamaged for any possible returns.

Any and all claims must be made within 24 hours of receipt of shipment and a return authorization will be issued, please send an email to weborder@titaitalia.com. Once the claim is received and accepted, we will ship again new items or will issue a credit only after the merchandise is received by our warehouse.No returns will be accepted without prior authorization.

With our 7-day "No Hassle" policy, we will gladly refund your purchase price, excluding any shipping charges. Items returned MUST be in perfect condition, AND in the original packaging. We ship all orders containing perishable items (fresh and frozen truffles, caviar) only via FedEx Express. If your order includes perishable or combined perishable and non-perishable items, it will be shipped either Next Day or Second Day. Please provide a picture or appropriate documentation of the affected items to weborder@titaitalia.com.

***PLEASE INSURE ANY RETURN FOR THE PRICE PAID AND MAINTAIN ALL TRACKING INFORMATION. ***

Please send all returns to:

Tita Italia Wine & Delicatessen

1408 NW 23rd Street

Miami, FL 33142

Perishable Items

We do not accept returns on any perishable items that need to come in a foam box and icepack, such as caviar, fresh truffles, and select cheeses. If there is an issue or you are not completely satisfied please let us know and email us at weborder@titaitalia.com  immediately so we can make it right (we address any issue accordingly).

Tita Italia prides itself on great customer service at all times and selecting the best products to our customers.

Thank you for your order.


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